Help Desk

• How to Get Help
  • When & Where is Help Available?
  • Self-Help Clinics
  • Report a Problem
• What Do We Support?
  • Software Standards
  • Hardware Standards
• Tips & Documentation
  • Accessibility
  • Backup Tips
  • Cable Info
  • Safe Computing
    • Disinfect & Protect
    • Password Security
    • Email Safety
    • What to Watch Out for On the Web
    • Beware of File Sharing
    • Phishing
  • Email Tips
    • Quota Management
    • Set Up Email Software to Access Simmons Account
    • Simmons Antispam Filter
    • Simmons Mailing Lists
    • Thunderbird FAQ
    • Webmail
  • File Server Tips
  • Mac OS Tips
  • Meeting Maker
  • Network
  • Personal Web Publishing
  • Phone & Voice Mail
  • Printing
    • Saving Paper (and Money)
    • Printing FAQ
    • Printers: technical info
  • Remote.simmons.edu Guide
  • Usernames & Passwords
  • Windows Tips
  • Wireless Info

Help Desk

How to Get Help

If you have a technology question or need to report any problem with Simmons technology, contact the Help Desk by filling out our online inquiry form or by calling us at 617-521-2222. The Help Desk solves most inquiries and issues over the phone or through email. If the issue cannot be resolved over the phone, we will open a work order and assign the issue to one of our technicians for resolution.

If there is an emergency affecting an important technology system (e.g. a problem that affects a portion of a building, or a group of people) when the Help Desk is closed, please call Public Safety.

Answers to top Help Desk questions:
* Software Installation Request Form
* Usernames & Passwords
* When and where is help available

Notice: connections to all areas of Technology are available through 617-521-2222. To see the list of menu options, please check the announcement.

Help Desk staff provide direct technology support to Simmons faculty, staff and students. The Help Desk

• runs a call center (617-521-2222)
• responds to email requests
• makes on-site visits to Simmons computers in offices, classrooms, labs, and general access spaces, and,
• by appointment only, supports people who visit our headquarters (Lefavour Hall, L331)

The Help Desk installs, replaces, and maintains all Simmons-owned computers in staff and faculty offices, classrooms, labs, and general access computing spaces.

New Beta Service for Simmons Community: Tech Chat

Community members can now contact the Technology Help Desk during our open hours through our new chat service called "Tech Chat." Use the icon below to activate a live chat interaction with a Help Desk technician, or leave us a message.

New Beta Service for Windows Users

People using Simmons computers running the Windows operating system (XP or Vista) may participate in a test roll-out of a new tool called Remote Assistance. Remote Assistance is a Microsoft tool that enables a technician to “take control” of a client computer: as if the technician were actually at the client’s desk. The Help Desk cannot use this tool for remote observation or control without the community member first requesting assistance. For the policy by which Help Desk abide, see Remote Assistance Policy (Windows).

Gateways for You

All pages on the Technology web site are intended for Simmons faculty, staff, and students. Alums of Simmons and other folk may find our pages useful too! We hope you will browse the entire site.

• Faculty and Staff: see Technology for Faculty and Staff to get started using technology systems and services
• If you are a student: start in the Technology for Students section
• Services for Simmons Alums includes frequently asked questions for new graduates