Technology
User Services
User Services
Technology User Services provides all user support at Simmons College. We support the community's use of technology through phone, email, and in-person interactions in classrooms, labs, and offices. Although by necessity our focus is often on the technology (e.g. delivering to classrooms, or troubleshooting software), our mission is to serve you: Simmons faculty, staff, and students. We are committed to providing excellent customer service along with each of our technical service offerings.
User Services is broken into three groups: General Access Computing and Labs, the Help Desk, and Media Services.
General Access Computing and Labs staff manage the computers available to students, faculty and staff in the Library Information Commons and on the Residence Campus. General Access Computing and Labs staff also work closely with Help Desk, Faculty, and Departmental staff to support and manage Technology and departmental computer labs. From the Information Commons Technology Desk, staff members provide application support (e.g. how do I set up a chart in Excel), check out loaner laptops, and troubleshoot the general access computers and printers in the Library. For more about General Access Computing and Labs, including locations and available services, please browse their portion of the Technology web site.
Help Desk staff provide direct technology support to Simmons faculty, staff and students. The Help Desk runs a call center (617-521-2222), in addition to responding to email requests, making on-site visits to offices, and, by appointment only, supporting people who visit our headquarters (Lefavour Hall, L331). The Help Desk installs, replaces, and maintains all Simmons-owned computers in staff and faculty offices, and public kiosks. For more about the Help Desk's services, in addition to tips about how to use some of Simmons' standard software, please see their portion of the Technology web site.
Media Services staff support academic technology use in the classroom, including the instructor's workstation, and audio-visual hardware and software. Media Services staff deliver mobile technology throughout Simmons, particularly for classrooms and special events. Media Services manages a circulating collection of audio, video, and photography equipment (e.g. digital cameras, mini-DV camcorders, 35mm cameras, and portable LCD projectors). Media Services operates the campus-wide media retrieval system (MRS) that includes the campus announcements message display system (MDS) appearing on monitors posted around campus. Please contact us at 617-521-2765 for more information or to request services or training.